Dubai City Information Site

Best Place for Online Shopping in Dubai




Hi, Sunil here to discuss online shopping in Dubai

While I have already written about the growing trend of shopping online in the Dubai Online Shopping section, this section is meant to specifically talk about the best Dubai online shopping mall – Ella Mart.

The reason is that since Ella Mart was launched, many other ecommerce websites based in Dubai have cropped up.

The problem is, not all are reliable.

There are just a handful I would trust with my information and the security of it.

Ella Mart is one of them, but I like them the most because they offer the best prices backed up with the best customer service.

Being from the USA, I am used to superb business practices in the online capacity.

However, this method of shopping is just now (post 2007) becoming popular in overseas markets.

Dubai is no different.

I have to say that I was surprised at the experience I had while shopping online with Ella Mart.

There is not much you cannot find on their portal.


From my limited research of its competitors, Ella Mart appears the largest and run by the best management team.

Dubai Online Shopping I was pleased to test out their dedicated customer support staff by routing a few inquiries about their business and products.

The response time was very quick. I also asked for a product that I was looking for but did not see on their website.

They politely told me that they don’t currently carry that product, however because I called in they will be purchasing it in the future so I can buy it. That is what I call commitment.

I don’t understand why anyone would not want to shop online. You save fuel, you save the hassle of dressing up and driving to a store, dealing with traffic congestion and what not. Not to mention prices are much cheaper online because websites do not have to deal with rents and utility expenses which are passed on to the customer.

Something Distinct

I thought I’d highlight the part I found distinct and admirable about this Dubai based online shopping site. They have a staff on site 24 hours a day and they deliver all around the world. So if you like their products and prices, you can order from anywhere in the world.

If you are impatient like I am with email and phone, they offer an online chat customer service feature where you can get live assistance from a service rep. Quite convenient if you ask me.

A Few Tips While Online Shopping in Dubai

  • These general tips apply not only while shopping with Ella Mart, but in general whenever shopping online:


  • Always keep a copy of your invoice. I also click “Print Screen” and then save it in a word document on my hard drive as well as email myself a copy


  • Always check the product warranty information (careful about International shipping as terms may vary)


  • Ask about shipping insurance. Is it automatically covered? Do you have to get your own? Is it your responsibility if the product breaks in transit?


  • Always be clear on returns and exchanges prior to purchasing the product


  • Save all correspondence with customer service


  • Ensure that you are clear on shipping costs. You don’t want to be stuck with a surprise bill when the courier shows up at your door.


  • If it is a shopping site where you see yourself shopping often, it is worth spending some time reading the terms and conditions. Also sign up for email alerts and RSS feeds for updates, sales, special offers, changes to terms and conditions, etc.



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